I was working as a home service technician when a customer called to request an estimate for a new roof. I arrived at the customer's home and assessed the damage to the roof. I then provided the customer with a detailed estimate of the cost of the repair work and explained the process involved. The customer agreed to the estimate and scheduled the work for the following week. I arrived on the scheduled day and completed the repair work in a timely manner. The customer was satisfied with the work and paid the invoice in full.