I am a home service technician, and I recently completed a job for a customer who had a faulty air conditioner. After diagnosing the issue, I recommended a new unit and provided an estimate for the cost of the replacement. The customer agreed to the replacement, and I scheduled the installation for the following day. However, the customer decided to cancel the installation at the last minute, citing a scheduling conflict. I informed the customer that I would send a new work order with the restock fee. I explained that the restock fee is a standard fee charged by the manufacturer for returned or exchanged products. The customer agreed to the restock fee and signed the work order. I completed the installation the following day, and the customer was satisfied with the results. I ensured that the new unit was properly installed and tested to ensure that it was working correctly. In conclusion, I completed a job for a customer who had a faulty air conditioner. After diagnosing the issue,