Replaced leaking 75-gallon natural gas power vented water heater with new equivalent unit. Installation completed per estimate specifications with all proper connections and venting.
Responded to warranty call for newly installed furnace with no heat due to repeatedly tripping GFCI. Upon investigation, identified a stray cut wire with exposed copper bundled with hot wires, making contact with switch box. Removed the compromised wire, resolving the tripping issue and restoring normal system operation. Noted exposed switch poses potential safety hazard; recommended customer contact licensed electrician for proper repair.
Diagnosed toilet with continuous running issue. Inspection revealed warped flapper causing water leakage and triggering constant refilling. Replaced both flapper and fill valve to restore proper operation. Tested toilet thoroughly after installation to confirm complete resolution of the running problem.
Investigated customer complaint of insufficient heat in one upstairs bedroom. Performed full system inspection including damper positions, ductwork, and furnace settings, with inspection of control board and blower assembly. Determined issue is likely caused by duct design limitations with airflow taking path of least resistance. Recommended installation of duct booster fan and window replacement to improve room comfort and heat retention.
Inspected furnace following customer concern about black filter after only one month of use. Performed diagnostic testing with UEi DL589 meter confirming 0.36A current draw, within normal parameters. Examination revealed some corrosion on metal components. Determined black filter was primarily due to customer's use of large candles rather than furnace or water heater issues. Verified power vent water heater and 2-year-old furnace are functioning properly with good combustion readings. Advised customer to discontinue candle burning and recommended electronic air filter and UV light installation for improved air quality.
Performed descaling and maintenance service on tankless water heater system due to no hot water complaint. Replaced damaged components including coil and ignitor, and completed system descaling. Identified faulty overheat film wrap with no continuity during diagnostics; ordered replacement parts and scheduled return visit for final repair completion.
Responded to customer callback regarding filter sizing discrepancies for three furnaces (2 PMAC-12C, 1 PMAC-20C). Inspected all units, documented correct filter sizes, photographed equipment with proper part numbers labeled, and provided customer with this visual reference for future filter purchases.
Responded to service call for a Richmond tankless water heater displaying Error 12 and Error 14 codes. Diagnostic inspection revealed system not operating with heat exchanger overheating issues. Performed comprehensive troubleshooting of igniter, flame sensors, condensate trap/line, control board, and wiring connections. Determined ignitor failure and evidence of scaling in heat exchanger. Ordered necessary replacement parts and recommended descaling service to restore proper operation.
Responded to service call for an A.O. Smith tanked water heater approximately 30 years old with no hot water. Diagnostic assessment revealed unit was leaking and in lockout mode with pilot light failure. Provided customer with replacement options due to age and condition of unit.
Completed sold repair by replacing defective PSC draft combustion inducer blower assembly, verified proper system operation through functional testing, and scheduled customer with a comfort advisor for future system replacement estimate as requested.
Successfully replaced the failed transformer for zone valves on the customer's boiler system, restoring proper heating functionality. Noted issues with draining the boiler system as no water came out when drain valve was opened, likely due to connection with side arm tank and open fill valves. System is now operating correctly after transformer replacement.
Responded to no heat call for 12-year-old Payne PG8MAA048110 furnace displaying error code. Diagnosed failed and seized draft motor causing pressure switch fault. Inspection revealed deteriorating heat exchanger with rust at factory crimp and signs of excessive temperature stress. Blower wheel showed dust accumulation. Control board and wiring appear functional but system non-operational due to draft motor failure and heat exchanger concerns. Customer consulting home warranty company regarding repair options.
Responded to no-heat complaint on a 20-year-old Munchkin boiler system following customer's attempted Nest thermostat installation which caused electrical shorting. Diagnostic testing revealed transformer failure preventing voltage delivery to zone valves. System wiring was found to be disorganized with an aftermarket control board installation. Additionally drained boiler system at customer's request to facilitate upcoming pipe modifications.
Performed maintenance tune-up on 1-year-old furnace system. Investigated reported persistent odor issue emanating from master bathroom and staircase vents. Conducted thorough inspection using camera equipment in both affected areas but found no evidence of mold, mildew, or deceased rodents in the ductwork. Recommended professional duct cleaning service to address the ongoing odor concern.
Performed diagnostic inspection on 10-year-old Trane XR95 furnace to verify reported heat exchanger crack. Confirmed presence of significant cracking in heat exchanger, posing safety concerns that require immediate attention. Discussed replacement options with homeowner, who has scheduled consultation with comfort advisor to review complete system replacement alternatives.
