Diagnosed and repaired a copper pipe leak located between the main shut-off valve and water softener. Shut off water supply, cut out the deteriorated section of copper piping showing significant oxidation and corrosion at the joints, and installed new copper pipe with properly soldered connections to restore system integrity.
Responded to service call for clogged kitchen sink drain. Diagnosed frozen kitchen drain line requiring repipe. Customer also requested installation of customer-supplied reverse osmosis system. Provided estimate for kitchen drain line replacement and scheduled follow-up visit with water treatment specialist.
Responded to service call for excessive heat in upstairs bedrooms. Inspected boiler system, increased water pressure from 10 psi to 20 psi, and bled air from radiators. Adjusted aquastat from 190° to 180° to improve heat distribution. Discussed thermostatic valve installation options for upper floor radiators and scheduled Comfort Advisor for mini-split evaluation.
Diagnosed 15-year-old Richmond 40-gallon natural gas water heater with active leak from tank top. Unit (2004 model) determined to be non-repairable due to age and tank deterioration. Provided options for replacement including customer-supplied heater option. Existing installation includes copper supply lines, atmospheric venting, and standard gas connection.
Performed comprehensive annual furnace maintenance on 10-year-old Bryant system with no issues found. Conducted complete system inspection including heat exchanger camera inspection, combustion testing, and verification of all safety components. Reset humidistat, serviced air exchanger (cleaned prefilters, checked core, restored power, verified defrost dampers and blower operation), and confirmed proper operation of furnace and humidifier systems.
Diagnosed non-operational humidifier with no indicator lights and leaking issues. Inspection revealed water line compression fitting was loose causing the leak. Successfully tightened the compression fitting, resolving the water leakage problem.
Performed diagnostic assessment on Lennox S30 thermostat exhibiting display fading issues. Verified current system functionality while screen still operational. Provided homeowner with replacement options, including the Lennox S40 model (current compatible replacement) and alternative smart thermostat solutions. Recommended proactive replacement to prevent complete system failure.
Responded to customer complaint of odor in basement bedroom suspected to be coming from recently replaced furnace/AC units. Upon inspection, determined the smell is not originating from HVAC system. Observed normal operation of furnace with no unusual conditions that would produce odors. Documented frost buildup on evaporator coil which will require separate maintenance but is unrelated to reported smell. Advised customer the odor issue is likely due to moisture infiltration or pest activity requiring different professional services.
Responded to no-heat call for Lennox electric furnace with heat pump installed 7 months ago. Diagnosed fault codes 351 and 38 (loss limit switch) displayed on thermostat. Restored limit switch and reset power, which cleared the system codes and restored heating function. This marks the third service call for the same issue since installation.
Responded to no-heat call for a boiler that had repeatedly shut off on high temperature safety limit. Observed system operation through both domestic hot water and fan coil heating cycles, confirming proper modulation and temperature control. Adjusted target temperature from 190°F to 185°F to prevent overshooting the 200°F limit. Noted main pump vibration and potential issues with domestic water pump flow, though system was functioning properly at time of departure.
Repaired a pinhole leak in copper water softener supply line. Inspection revealed an approximate 8-12 pinhole perforation in the pipe. Applied appropriate repair method to seal the leak and verified water integrity. Protective bucket was placed below the affected area during repair process.
Completed replacement of faulty Aquastat relay on customer's boiler system. Properly set temperature threshold to 180 degrees and verified full system functionality. Boiler is now operating correctly with all safety controls functioning as designed.
Completed estimate for tankless water heater replacement. Inspected existing installation and proposed new wall-mounted unit. Customer approved proposal for tankless system with PVC venting and copper supply connections, to be installed on wooden wall in utility area.
Responded to no-heat call on aging boiler system. Found unit in lockout condition. Performed comprehensive maintenance including flushing condensate drain, cleaning ignitor, verifying settings, and resetting maintenance reminder. Successfully restored system operation, confirming proper heating in domestic hot water mode, Unico system, and radiant heat circuits.
Responded to service call for 15-year-old boiler system producing loud buzzing noise from electrical components. Diagnostic testing identified buzzing from failing Aquastat relay that was still operational but at risk of imminent failure. Completed full replacement of Aquastat relay and boiler unit to restore proper system function and eliminate noise issue.
