Responded to no heat complaint for 10+ year old natural gas furnace. Upon arrival, diagnosed noisy condensate pump as root cause. Performed thorough cleaning of condensate pump and associated components rather than replacement. System now functioning properly with normal operation restored and noise eliminated.
Inspected non-functioning boiler system that was presenting an E1 error code (blower speed fault). Confirmed damaged blower fan with significant noise issues and discovered a large hole in the exhaust elbow at the bottom of heat exchanger. Informed customer that the boiler brand is no longer manufactured or supported, and customer has elected to proceed with complete boiler replacement.
Performed annual maintenance tune-up on 11-year-old Bryant high efficiency furnace, cleaning the flame sensor to address operational concerns. Identified buildup in ductwork system requiring attention and recommended duct cleaning and dryer vent cleaning services to improve system efficiency and air quality.
During scheduled furnace tune-up on 22-year-old American Standard FRP system, discovered cracked heat exchanger at crimp location. Carbon monoxide test revealed elevated levels at 16ppm. Documented damage with camera inspection shared with homeowner, completed 911 form due to safety concern, and provided replacement options for heat exchanger or complete system. Gas pressure measured at 3.3 WC with no adjustment needed. Homeowner opted for temporary gas leak protection (TGL) while considering replacement options.
Performed comprehensive maintenance on 17-year-old FRP furnace system (manufactured 2004, installed 2008). Inspected heat exchanger (noted rust on eyelid), tested carbon monoxide levels (acceptable readings), and checked gas pressure. Adjusted low stage gas pressure from 8.3" WC to 1.7" WC. Attempted to adjust high stage pressure from 10.8" WC to 3.5" WC but could only reduce to 5.3" WC due to possible stuck valve spring. Advised homeowner of issues and prepared quotes for gas valve replacement, UV light bolt replacement, and solenoid humidifier replacement.
Diagnosed multiple issues with customer's water treatment system. Found softener had previously been stuck in backwash cycle with motherboard failure, while nitrate reduction system showed no salt consumption since installation, likely due to salt bridging in brine tank. Upon arrival, softener was functioning properly. Programmed both systems to regenerate overnight and advised customer to monitor salt usage and report if problems persist.
Responded to a No Cool complaint for a Lennox Elite HVAC system. Diagnosed failed blower motor causing medium humming sound with non-functioning fan. Found defective capacitor, replaced both capacitor and motor to restore proper cooling operation.
Completed furnace maintenance inspection on 7-year-old system. Inspected blower wheel assembly and found it in good working condition. Observed signs of corrosion on copper piping near the furnace components. System is currently functioning properly. Customer enrolled in Family Rewards program.
Performed maintenance tune-up on 26-year-old high-efficiency Amana furnace. Inspection revealed critical failure of heat exchanger, with visible cracking on the transfer box where exchanger tube connects. Additionally identified serious deterioration of water heater exhaust pipe with pitted holes evident from condensation accumulation. System was immediately shut down for safety, and customer was provided repair options. Scheduled comfort advisor for follow-up consultation.
Responded to customer concern about HVAC system running continuously. Upon arrival, customer reported issue had been resolved - system was inadvertently left in "ON" fan mode rather than "AUTO." No service was performed as customer had already corrected the setting.
Upon inspection of the customer's furnace that was producing a grinding noise when temperature was adjusted via Nest app, I diagnosed the issue as a failing ECM inducer motor. While the noise was intermittent during my visit, I was able to confirm the source when powering down the system. I thoroughly inspected the heat exchanger and found no significant issues with the secondary exchanger, though noted minor surface rust that was confirmed to be superficial. Provided customer with replacement options for the ECM inducer and arranged for service advisor to discuss complete system replacement given the unit's age.
Replaced and installed chrome pop-up drain assembly in downstairs bathroom lavatory. Verified proper function of the new drain mechanism and confirmed no leaks in the connection to the P-trap. Customer also mentioned concern about an exterior hose bibb leak that will require future service.
Responded to no heat complaint on Lennox 2023 heat pump unit installed two years ago. Diagnostic testing revealed functioning S40 thermostat and proper power supply, but control board displayed error code HE16 indicating flame sensor/voltage issue. Testing with R and W jumper confirmed problem was not heat pump or thermostat related. Completed warranty paperwork for faulty control board replacement, with return visit scheduled once part approval received.
Successfully installed two toilets in the customer's residence as specified in the sold repair order: one standard height round bowl white toilet and one comfort height toilet. Both installations were completed efficiently with proper placement in separate bathrooms, ensuring proper function and sealing.
Conducted evaluation of non-functional WaterBoss water softener that was leaking and operating at reduced capacity. Documented existing installation in basement utility area with photos. Provided customer with replacement options including new water softener system and carbon filter.
