I called in the morning and they couldn't get there until 2pm, but when they showed up Liam found the problem pretty fast and he had the part on the truck. Everything was great except I wish they could have gotten her faster. It's fixed and I would call them again.
Response from Hurlburt Heating & Plumbing:
Thank you so much for your Positive review! We will share this with the team to let them know to keep up the amazing work.
Overall Experience
Quality
Price
Convenience
Responded to warranty service call for previously installed drain assembly kit. Diagnosed issue where rubber o-ring had detached from sink drain. Replaced defective o-ring and verified proper drain function.
Responded to service call for oil furnace leaking around filter area. Diagnosed issue as insufficiently tightened bleed screw from previous service. Tightened bleed screw properly and cleaned up oil spillage from floor to resolve the leak.
Performed scheduled bi-annual maintenance service on all HVAC equipment. Installed new steam humidifier canister, replaced filters, and inspected boiler in main shop. Identified need for steam humidifier nozzle repair and prepared for installation of customer-supplied thermostats.
Responded to no heat call for 18-year-old furnace. Diagnosed intake vent obstruction due to frost and snow accumulation. Customer had already cleared blockage prior to arrival, which restored proper operation. Performed visual inspection confirming furnace functionality. Advised customer about keeping intake vent clear, particularly due to vulnerable location under deck, and recommended scheduling annual maintenance.
Responded to no-heat call where furnace was not turning on. Upon arrival, system was operational but diagnostic testing revealed a faulty pressure switch. After thorough evaluation, recommended replacement of both pressure switches to prevent future failures. Customer approved service, and replacement parts have been ordered.
Responded to warranty service call for boiler maintenance. Replaced oil nozzle on existing boiler system located in basement utility room. Performed operational testing after installation to verify proper functioning of the heating system. All systems working correctly upon completion.
Performed annual PM service on oil boiler system. Changed oil filter but deferred nozzle replacement due to non-standard size requirement on Weil McClain unit. System inspection showed proper boiler temperature/pressure readings and normal pump operation. Addressed customer concerns about discolored domestic water, explaining this was unrelated to boiler system and likely due to stagnant water in pipes. Will return to complete nozzle replacement with correct size.
Conducted comprehensive drain inspection and maintenance service throughout residence. All interior drains were successfully cleared through snake/augering process and verified to be operational. Identified main line as the source of primary blockage, which was left for Roto-Rooter service as pre-arranged with customer. Customer was informed that interior drain systems were functional but that main line requires additional service.
Replaced defective cartridge in stand-up shower to address handle leakage. Installed new shower valve to resolve valve leakage at shower assembly that had caused significant mineral buildup and water damage to surrounding tile. Additionally, installed new valve for laundry tub on lower level as requested.
Diagnosed no heat complaint on Ruud furnace less than 5 years old. Found limit switch tripped due to plugged air filter from ongoing basement construction. Cleared filter, reset furnace, and verified proper operation after extended run test. Quick inspection of heat exchanger confirmed no visible issues.
Performed routine follow-up inspection on 19-year-old furnace under rewards program. Conducted brief system check with no issues detected during this visit. Previously replaced ignitor during comprehensive winter service.
Performed annual service on customer's water treatment system, replacing the iron filter cartridge in the VIQUA filtration unit. Removed old iron filter media, properly disposed of waste material, and installed new filter. System functioning properly after service completion.
Performed routine furnace tune-up on 10-year-old residential system. Cleaned severely corroded flame sensor, inspected heat exchanger for integrity, flushed condensate trap, and replaced dirty air filter. All electrical components were checked and verified proper system operation with 55° temperature rise. System is functioning correctly with no issues identified.
Addressed warranty issue with exterior HRV ventilation system. Found mesh screen had fallen out due to vent hood becoming unclipped. Reinstalled screen, secured vent hood with screw, and applied caulk to prevent future detachment. Also inspected secondary hood as requested - all components now properly secured and functional.
Responded to water leakage issue near furnace caused by cracked condensate trap. Replaced trap, performed comprehensive furnace maintenance including component inspection, replacement of humidifier panel and furnace filter, cleaning of routine components, and unclogging of furnace drain. System now operating properly with no leaks observed.
