Responded to no-heat call for boiler system with pilot light on and diagnostic indicators showing three red lights. Investigation revealed gas valve was shut off following previous tune-up service. Restored proper operation by reopening gas valve and confirming system functionality.
Responded to service call for a 13-year-old Richmond water heater with no hot water. Diagnosed faulty gas valve preventing pilot light from staying lit. Replaced entire water heater unit as repair was not economical due to age of equipment.
04/15/25 Rob J II Today, we inspected the home for water leaks. We found no evidence of water damage. We checked the meter, and it is not running, which indicates that there is no water moving throughout the home. There is no staining on the ceiling, which indicates that there is no sewer damage. We determined that the sound that the customer is hearing is the expanding and contracting of the pipes.