Response from Hurlburt Heating & Plumbing:
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Overall Experience
Quality
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Performed comprehensive generator tune-up including oil change, replacement of spark plugs, air filter, and oil filter. Reset maintenance light and verified battery condition. Confirmed unit is operating correctly with 4.7 run hours and executing scheduled exercise cycles as designed. Addressed homeowner's concern about exercise cycles by verifying functionality on control panel.
Diagnosed no heat issue on 5-year-old Mr. Heater wall-mounted unit. Determined thermostat signal failure to control board, attempted jumpering with no response. Installed customer-supplied replacement control board, which resolved the problem. Performed complete system check to confirm proper operation of all components. Unit now functioning correctly.
Responded to no-heat call for 27-year-old Intertherm furnace displaying 3 flash code (pressure switch closed). System fired up upon arrival but showed weak flame sense code. Inspection camera revealed significant heat exchanger deterioration with visible corrosion. Replaced pressure switch and ignition assembly to restore proper operation.
Completed annual tune-up on HFR boiler system. Inspected electrical connections at breaker panel and verified proper voltage to Electro-Boiler unit. Assessed circulator operation and discussed water quality concerns with homeowner. Customer requested follow-up visit with technician Mike B for water quality verification and expressed interest in mini-split system quote to be scheduled separately.
Performed comprehensive furnace tune-up on 10-year-old Amana unit. Detected leaking from collector box, cleared condensate lines, and replaced air filter. Inspection revealed secondary heat exchanger failure with visible joint leakage. Documented issue with digital imaging and provided warranty information to homeowner. Scheduled follow-up service for heat exchanger replacement.
Conducted semi-annual maintenance on 14-year-old HVAC system. Performed standard tune-up procedures including operation testing, temperature rise verification, air filter inspection, condensate drain clearing, and component checks. Identified critical issue with secondary heat exchanger leaking from top; checking warranty status on heat exchanger and preparing quotes for both repair and replacement options. Service advisor scheduled for follow-up consultation.
Responded to service call for American 80-gallon water heater with reported leak. Upon inspection, determined water was leaking from the tank itself, not just the bottom element cover as initially reported. Due to tank integrity failure, recommended replacement of unit and provided customer with options for new water heater installation.
Responded to call regarding 80-gallon American water heater leaking from the tank. Upon inspection, confirmed active leak from bottom element cover. Unit dated from 12-14-16 showing signs of tank failure rather than repairable component issue. Customer advised of replacement options.
Repositioned and reinstalled humidifier unit on HVAC ductwork per approved estimate, rotating the unit so that the pipe connection is now on the left side. Completed all necessary piping modifications and connections to ensure proper system functionality, with total labor time of 2 hours using stock parts.
Performed annual boiler tune-up and found critical safety issue with deteriorating burner box seal allowing flame to contact surrounding insulation. Inspected glycol levels in floor heating system (currently protected to 0°F). After consultation with homeowner, scheduled sales team visit to provide estimate for boiler replacement and additional glycol treatment.
Responded to customer complaint of rusty water following recent water heater installation. Upon inspection, determined the water treatment system was inadvertently left in bypass mode. Adjusted valve positions to correctly route water through the filtration system, restoring normal operation.
Completed annual furnace maintenance on 1-year-old FRP system. Performed standard tune-up procedures including flame sensor cleaning, filter replacement, and verification of clear drain lines. Electrical components tested within specification parameters. System functioning properly at completion.
Addressed a water leak at copper joint above the pressure tank on the main water line to the residence. Water supply to home had been shut off prior to arrival. Successfully remediated the issue by re-piping a section of copper plumbing above the pressure tank, restoring water service to the property.
Plumbing Repair: I resolved a recurring slow-drain issue in a bathroom sink by using a drain auger to remove a deep clog caused by hair and soap buildup. I then performed a camera inspection to confirm a clear line and tested for proper flow.
Estimate for replacing tub enclosure with a walk in shower enclosure. Estimate includes alteration of the sewer pipe and water lines to new location. Supplied shower enclosure and valves. We will be replacing the water supply lines to the water heater as a automatic shut off valve for the entire house.
