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Overall Experience
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Responded to no-heat call for 23-year-old forced air furnace that had been inoperative for approximately one week. Diagnostic testing revealed a faulty rollout switch and defective blower motor requiring replacement. Heat exchanger was inspected with scope and found to be intact despite the unit's age; customer opted for component repair rather than system replacement.
Diagnosed and corrected a Generac standby generator startup failure due to error code. Upon inspection, identified slow cranking issue caused by deteriorated 5+ year old battery. Replaced battery after verifying charging system functionality, successfully restoring proper generator operation and startup capability for emergency power readiness.
Responded to warranty service call on non-functioning 3-month-old furnace. Diagnosed electrical fault causing improper voltage to inducer (120V) and igniter (50V) without heat demand. Replaced faulty control board which had damaged the igniter and pressure switch. Unit now operating normally.
Resolved heating issues by correcting improperly wired pump board and reconfiguring boiler parameters with tech support guidance. Rewired recirculation pump to connect directly to boiler instead of outlet for proper control functionality. Changed thermostat to compatibility setting #3 on control board to enable floor heating zone operation. All systems now functioning correctly with proper recirculation pump setup.
Responded to emergency call for water leaking into furnace from condensate system. Diagnosed issue as improperly installed condensate trap that wasn't secured to the furnace. Repaired by properly sealing the connection between the trap and threaded 90-degree fitting, then securely fastened the trap to the furnace to prevent future leakage.
Responded to no-heat service call on LP furnace. Diagnosed inducer motor failure (locked up) which was preventing pilot ignition, indicated by three flashing error code. Successfully freed seized inducer motor, restoring furnace operation temporarily. Customer advised of likely recurrence; recommended inducer replacement and submitted parts order to be approved by customer.
Responded to no heat complaint on 21-year-old Amana furnace. Diagnosed short flame cycle issue caused by dirty flame sensor, which was thoroughly cleaned resulting in proper ignition and sustained operation. Performed comprehensive system inspection revealing potential failure points including corroded inducer motor seal, leaking collector box seal, and beginning collector box leakage. Recommended replacement of inducer motor and collector box to prevent future system failure.
Conducted routine maintenance on 7-year-old LP Lennox furnace, including cleaning flame sensor, verifying proper condensate drainage, and inspecting heat exchanger. System started properly with 50° temperature rise; noted recently replaced burners (4-5 years ago) were clean and all electrical components checked out during inspection. Visual examination revealed some deterioration of pipe surface and potential corrosion around heat exchanger opening.
Responded to service call regarding water leakage from Lennox furnace. Diagnosed cracked collector box at the threaded drain connection point. Applied temporary repair with additional thread tape to minimize leaking until parts arrived. Upon return visit, removed damaged collector box, installed new replacement unit, reconnected condensate trap, and verified system operation. Confirmed no further leaks and proper furnace function after repair.
Responded to no heat complaint on recently installed unit. Diagnosed low pressure lockout due to pressure switch failure (error code 255). Determined water accumulation in exhaust venting crossing over finished ceiling and under four seasons room is preventing proper operation of second stage heating. Temporary repairs unsuccessful; recommended return visit with additional assistance to access and re-pitch exhaust pipe requiring removal of plywood sheeting from floor outside the four seasons room.
Completed furnace tune-up on 1-year-old Lennox system. Verified clean filter and balanced blower, inspected electrical components and heat exchanger with all within specification. System demonstrated proper operation with temperature rise of 55 degrees and appropriate gas pressure during 15-minute test run. Unit is functioning correctly with no issues identified.
Performed routine maintenance on an older Amana furnace, confirming all components operating within specifications. Inspected Pioneer mini split system reported to have error codes; system functioned properly during both heating and cooling mode testing with no error codes observed. Diagnosed non-functioning humidifier, identifying faulty solenoid valve (120V installed, 24V required); created parts order for correct replacement solenoid.
Responded to customer call reporting unresponsive thermostat with blank display. Diagnosed non-functional Armstrong Air communicating thermostat. Retrieved and installed compatible S40 replacement unit, verified proper system recognition, connected to customer's mobile device, and confirmed proper heating system operation.
Responded to service call for Lennox furnace with water leakage. Diagnosed cracked threads at collector box drain connection causing water to leak onto floor. Applied temporary repair with additional thread tape to minimize leakage until replacement collector box arrives. Parts order submitted; return visit scheduled to install new collector box.
Performed standard maintenance tune-up on 9-year-old Armstrong Air high-efficiency furnace, inspecting all components and finding system in good working order. Discovered and corrected a 75% closed damper to improve airflow to upstairs bedroom and bathroom. Customer declined additional services including duct cleaning and comfort advisor consultation despite concerns about airflow and an aging AC unit.
