Responded to service call for Stiebel Eltron Tempra tankless water heater that was not producing hot water despite having power. Diagnostic testing revealed flow sensor failure likely caused by recent freezing conditions. Installed requested shut-off valve and ordered replacement flow sensor. Provided customer with estimate for parts and follow-up service to complete repair.
Responded to no-heat call at residence with dual heating system (oil and propane furnaces). Diagnosed issues: propane furnace had frozen vent pipe and oil furnace required bleeding. Successfully repaired frozen vent pipe on propane unit, bled air from oil furnace lines, and restored operation of both systems. Customer interested in replacing oil furnace with new propane system.
Performed comprehensive furnace tune-up service on three units: main home furnace, garage hanging unit, and outbuilding furnace. Main home and garage units were in good working condition with clean components and proper electrical specifications. Both units demonstrated appropriate temperature rise and operated normally during 15-minute test cycles. Identified critical issues with outbuilding furnace including cracked burner inlet on heat exchanger and excessive blower play with out-of-spec capacitor. Tagged outbuilding furnace due to safety concerns and scheduled estimate for heat exchanger replacement.
Responded to service call for intermittent water pressure issues. Inspection revealed a malfunctioning pressure switch covered with dust and debris. Removed and replaced the defective pressure switch, restoring proper system function and preventing potential system failure.
Performed scheduled biannual maintenance on Daiken furnace system. Completed comprehensive tune-up including heat exchanger inspection, burner cleaning, flame sensor maintenance, and condensate system service. System is functioning properly with all components in good operational condition.
Diagnosed and serviced boiler that was locked out due to feed water issue caused by customer having water supply shut off. Restored proper operation by addressing feed water system and performed comprehensive service. Also inspected furnace heat exchanger and noted deteriorated burners which will require replacement.
Performed a 2-hour repair service to address a failing Premier flush valve in toilet. Removed existing components and installed new Kohler toilet flush valve system with large diameter valve and gaskets. Completed installation and verified proper flushing operation.
Found LP conversion issue on recently installed furnace (8 months old). Unit was exhibiting short cycling behavior and discovered significant soot buildup due to improper fuel configuration. After consultation with supervisor, complete furnace replacement was authorized and performed same day.
Inspected customer's water filtration system that was previously installed by our team. Determined customer needs replacement filter for existing unit. Documented current installation with photos and submitted formal request to Parts Department to source appropriate replacement water filter.
Diagnosed issue with no heat complaint in aging HVAC system; determined problem was caused by faulty connection in damper assembly. During troubleshooting and wire tracing, damper began functioning properly. Monitored system operation for approximately 30 minutes to confirm proper heating throughout the residence, verifying radiator function on both floors. Although temporarily operational, submitted request for replacement damper assembly due to intermittent nature of the connection issue.
Performed comprehensive plumbing inspection and service on two running toilets. Replaced customer-supplied flush valve in one toilet showing mineral buildup in tank. Serviced whole house filter system and documented condition of RO filtration system. Submitted parts order form for Kohler toilet replacement components.
Inspected leaking valve at bottom of customer's fuel oil tank that was previously identified during tune-up service last month. Observed increased dripping since tank was recently filled. Tightened valve nut and cleaned oil residue. Informed customer that complete valve replacement would require emptying the tank first, as the valve is approximately 60 years old.
Responded to no-heat complaint on 12-year-old Lennox furnace. Diagnostic revealed error codes HA478 and E126, with circuit board failure evident upon inspection. Further examination identified potential perforations in the heat exchanger with visible rust staining along seams. Documented defective components with photos. Furnace requires both control board replacement and heat exchanger evaluation. Customer advised of repair options and replacement recommendation due to equipment age and condition.
Successfully replaced customer-supplied kitchen faucet along with installing new shut-off valves to replace the 30+ year old ones. Rebuilt drain system with new PVC piping, properly connecting all components with primer at joints and installing P-trap configuration to ensure proper drainage and eliminate the previous pieced-together appearance.
Performed annual furnace tune-up on 15-year-old FRP system. Inspected heat exchanger, verified electrical components within specifications, and confirmed proper gas pressure with 55-degree temperature rise during operational testing. Noted inducer motor showing signs of noise - customer advised and estimate provided; system currently functioning normally with clean filter and balanced blower.
