Diagnosed Ruud water heater with active leak from tank bottom. Confirmed unit needs replacement due to tank failure. Provided customer with replacement options and estimates for new water heater installation.
Performed comprehensive inspection on 20+ year old natural gas furnace. Diagnosed multiple critical issues including failing ignition system, heavily contaminated blower wheel, deteriorating inducer motor, and heat exchanger with borderline cracking. Based on age of equipment and extent of deficiencies, recommended complete furnace replacement as most appropriate resolution.
Responded to service call for 6-year-old furnace with heating performance issues and non-functional humidifier. Inspection revealed dirty filter restricting airflow, contaminated blower wheel, and failing gas valve - all contributing to system's inability to maintain temperature. Removed and replaced filter, cleaned components, and documented control board status via diagnostic photos for follow-up repair recommendation.
Performed standard furnace tune-up on 7-year-old system with pilot light failure. Identified igniter touching burner, built-up igniter and flame sensor, and high-rated air filter causing no heat condition. Corrected issues by adjusting igniter position, cleaning sensor and igniter components, and removing restrictive air filter to restore proper operation.
Diagnosed and repaired laundry room faucet with hot water regulation issues by removing and replacing damaged hot water stem. Additionally installed new shower head in basement as requested by customer.
Performed routine inspection and maintenance on 21-year-old furnace as part of bi-annual service agreement. Testing revealed several aging components including weakening igniter, deteriorating flame sensor, and draft motor exhibiting chirping noise indicating imminent bearing failure. Observed early-stage heat exchanger deterioration with formation of pinholes, though no complete penetration detected that would require immediate decommissioning. Electrical diagnostics confirmed component resistance values were within operational parameters. Discussed replacement options with homeowners.
Responded to customer concern regarding newly installed Lennox heat pump system operating in cooling mode when set to heat. Confirmed system was functioning as designed for a heat pump, which reverses refrigerant flow during heating operation. Verified proper airflow temperatures of approximately 100°F at registers during heat pump operation. Performed comprehensive inspection of both heat pump and gas furnace components, confirming all systems operating within specifications. Educated homeowner on proper heat pump operation, system behavior during different modes, and thermostat usage.
Inspected customer-supplied Delta faucet rebuild kit for tub/shower fixture with active leak. Evaluated plumbing system, noting non-functional water shut-off valve. Provided customer with multiple repair options including rebuilding existing faucet, complete faucet replacement, and installation of new shut-off valves with pressure tank. Customer will contact us to proceed with their chosen option.
Inspected 21-year-old water softener system due to operational failure where salt was remaining in the brine tank with no water present. Diagnostic testing revealed the control head was not cycling properly and water hardness measured at 22 grains. Recommended full system replacement as optimal solution, but customer opted for repair of control head. Advised customer that resin bed is likely compromised and may not produce adequately softened water even with new control head. Parts will be sourced from Robert Hill.
Replaced two deteriorated outdoor hose bibs with new units to resolve leaking issues. Addressed shower drip by installing new valve and trim assembly due to cartridge failure and calcium buildup. Verified proper operation of all components after installation.
Performed inspection of leaking 50-gallon natural gas water heater for new customer. Identified multiple issues including faulty water softener and compromised main valves. Completed full replacement of water heater and water softener, along with main valve rebuild to resolve all leakage problems.
Responded to customer call reporting a leak under kitchen sink. Upon inspection, discovered a broken p-trap causing drainage issues. Completed full drain rebuild, including replacement of the damaged PVC p-trap assembly and reconnection of all drainage components to ensure proper function and eliminate the leak.
Responded to no-water situation where customer attempted shower cartridge replacement. Found severe corrosion had caused cartridge to break inside valve assembly. After inspection, determined entire shower valve requires replacement due to irreparable damage to internal components.
Performed routine maintenance on natural gas furnace (less than 10 years old). Conducted comprehensive inspection and tuneup with testing equipment. System functioning properly with no issues identified or repairs needed.
Diagnosed and resolved whistling noise issue from basement backflow prevention device. Upon inspection, determined the pressure reducing valve (PRV) located above the street side shut-off was causing the squealing sound. Made necessary adjustments to the valve until noise was eliminated, confirming proper system operation.
