I was called out to Abigail’s house for a cooling issue on the upstairs system. Abigail and her family has lived here for about 2 years so we performed a thorough evaluation. During the thorough evaluation we discovered that the upstairs system was frozen, has multiple leaks in both coils, the furnace is from 2002 making long past normal life expectancy, the flood protection needs updating, and many parts are showing wear and tear that may cause them to fail in the near future. Due to the age of the system, cost of potential repairs, and the lead time for repair parts replacement is a viable option to update the system to today’s standards.