Michael provided outstanding customer service while fixing our hot water heater. He was knowledgeable, thorough, and genuinely kind. He truly cared about our family having hot water, explained everything clearly, and even drove back to the Jonesboro office to retrieve a needed part. He also went out of his way to help with discounts where possible. That level of dedication is top-tier customer service, and Michael is a top-tier person.
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Mike delivered excellent customer service by being punctual, professional, and thorough. He clearly explained the issue, diagnosed it efficiently, and made sure he shared all the appropriate information before leaving.
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Mark was thorough and was able to explain our situation and options that are available to us.
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I had a few electrical issue needing to be addressed. Chandler(TE Certified) came out. Very respectful and professional He took his time explain all the issues and it's corresponding solution. He was so patient in educating/explaining everything. It is so refreshing/welcoming to see that customer service is still important. TR Certified (Chandler) is 💯. Thank you so much
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Demarco and his coworker did a great job and were extremely thorough in installing our hot water heater as well as the valves and faucet in our kitchen.
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Both technicians were very nice friendly. They worked quickly and completed the work Quickly and cleaned everything up nicely. I would definitely recommend this company.
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Brandon and his team member Josh were very professional, thorough and knowledgeable about their field, I was kept informed through every step of the inspection and repair. Very satisfied with their service, Top Notch!
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Call this company and they came out, assessed the problem and fixed it. I was very pleased with my technician who walked me through everything as he was doing. It would highly recommend this company to friends and family.
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Mike came out Friday evening and gave me a very fair price for installing an EV level 2 charging outlet and ceiling fan. Friendly and fast installation on Monday. I’d definitely recommend TE and Mike for any electrical needs my family or I need in the future.
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I have received their services twice now and both times have been flawless.
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While the quality of work was good, I think it was a bit over priced.
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I had an exterior water leak needing repair and TE Certified had the qualified people to get the job done. They were at my home with 24 hours. Brenden is a gritty, hard working professional plumber. He was extremely helpful by answering all my questions and concerns.
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Mark arrived before our scheduled appointment and provided excellent service in great detail!
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Added 15 amp circuit for dedicated microwave and replace receptacle. Add a new circuit breaker.
Came out installed new burner assembly and reworked vent lite pilot tested no failure at this time.
Our client has an unknown water leak that occurred around the holidays. However, this week is not present today. At the thoroughly testing appointment system in the bathroom that indicated there were no leaks. The theory is water escape the tub due to a shower curtain made its way through the penetration. I advise a customer to watch the openings the next couple of days and use the bathroom thoroughly to see if there’s any leak before repairing the ceiling.
Came install pilot assembly. Upon turning on gas, burner assembly on top and bottom had flamed up. Called Rheem and spoke with associate. Rheem will send out burner assembly, they said the vent assembly is installed incorrectly, and will not send out burner assembly until corrected. Quote was written up for burner assembly replacement and venting assembly correction. Work has been scheduled for 1/9/26 around late afternoon.
For this job I quoted and performed work on adding a new flood light tapped into the one across the garage
Came out for no hot water gave estimate to troubleshoot customer agreed called Rheem parts are covered under warranty. Customer is aware labor is not covered by warranty. When parts come in customer will call us back to schedule installation.
I install a stove outlet in the wall that was loose and had bad old connections
Performed diagnostic on 18yr old carrier unit, upon arrival customer stated unit wasn’t heating properly, checked tstat, already in heat mode, upon going in crawl/basement found unit not working, unit was giving code 13 (limit lockout) reset power and unit started up, upon coming my co detector started going off, looked at fle vent and you can see exhaust coming back in crawl space, noticed burners was heavily rusted, upon checking roof cap, roof cap is heavily rusted and cap had falling off, inspected heat exchanger noticed a hairline crack and heavily rusted, shut unit off and due to safety reasons, spoke with customer about issues and opt for install supervisor, scheduled for today, unit not working at time
Found that the water service line is busted and leaking in the front yard. Dug down till pipe/ leak was located (about 4ft), cut out and replaced busted section of pipe. Pressurized system too check for any other leaks. No other leaks at this time. Backfilled hole and cleaned up work area.
Came out to performed sold work.Ran the units for about 30-40 mins after all was done to make sure units ran to specifications.
Came out because the customer concerned about airflow on her 2016 gas line system. Upon diagonals in the system. We found that the fifth filter was completely restricted, causing airflow issues. We continue to inspect the system. She found that the blower motor was completely clogged up as well as the evaporator coil. These issues can also cause air flow issue. We also found that the system did not have TE protection, nor did it have any UV protection. Upon inspecting the outside unit we found that the capacitor was testing out of range. We also found that the system was amping high at the compressor and that the contactor was slightly buzzing. The customer noticed us that her utility bill was higher than usual. These issues can cause the system to work inefficiently and cause a spike in the utility bill. Overall the system is mechanical working but will need the repair options listed to perform at a higher efficiency.
Performed diagnostic on main floor 25 yr old Lennox unit, Upon arrival customer stated unit wasn’t heating, checked tstst, cycled to heat mode, upon going in attic found unit heavily rusted in secondary drain pan as well as inside furnace cabinets, burners are heavily rusted as well as evap coil and heat exchanger, control board giving pressure switch code, upon inspection found pressure switch and high limit switch jump out, explained to customer that is a safety hazard, checked high limit checked ok, but pressure switch is failed, inducer motor heavily rusted and pulling high amps, recommend replacing inducer motor as well, blower wheel heavily rusted, recommend replacing blower wheel housing and blower motor, explained with all repairs furnace can still fail due to age and conditions, also explained r22 is obsolete as of 1/1/2020, unit is not safe to run at time, turned off a tstst and recommended customer not trying to run unit, highly recommend system upgrade and having install su
Came out installed customer supplied tub and shower valve tested no failure at this time.
