TE Certified recently completed the installation of two heat pump systems in our home. From initial consultation to final cleanup, the process was handled with a high level of professionalism. Stephen, the HVAC Install Supervisor, provided a clear explanation of available options and outlined updates in HVAC technology since the original systems were installed over two decades ago. The installation teams—Aaron and Fransly for the downstairs unit, and Hunter and Jayden for the upstairs—took care to protect the home during the removal and installation process. They answered questions thoroughly and provided information that helped me understand how to operate the new systems. After the installation, I received a walk-through of the equipment and guidance on using the digital thermostats. The team ensured that all old equipment and packaging materials were removed, and the work areas were left clean and orderly. Although it's only been a few days since the installation, there is a noticeable improvement in indoor air quality. Based on this experience, and especially the way in which the service was provided, upgrading the systems appears to have been a worthwhile investment.
