Technician was very friendly introduced said very well. He did very good work. I appreciate the service thank you.
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Overall Experience
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Convenience
Technician came out to inspect my heater units. During the inspection, I observed excessive drilling. I called out to him to ask why drilling. He stated it was apart of the inspection. He continued the Inspection and came down to brief me on on one unit and show pics. He resumed with Inspecting the other unit and also briefed me on that one as well. I work from home so after my shift was over, I proceeded to lock the attic door, but it would not close since the lock had been compromised. The technician was well aware the attic door wouldn’t close and did not say anything to me. He left it as it was and left. I don’t understand why he would break the lock. I hired the tech to inspect the units- not to break my locks. Now I question the technicians work and the reason he was in my home?
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
We are very sorry to hear expectations were not met. We take your feedback seriously and will definitely look into this. Please reach out to us at 770-229-5566.
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Technician Jay Gomez provided outstanding customer service. He explained step by step what he was doing to rectify the problem. Very professional in helping me to understand exactly what was going on with my plumbing situation; in terms that I could understand!! Thank you Jay!
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2 system inspection, upon arrival systems were off, cycled systems on and inspected unit, cleaned flame sensors, checked capacitors for blower motors and found that both capacitors were weak, reading 8.1/10 mfd & 6.8/7.5 mfd, recommended replacing both capacitors, also found that blower wheels as well as ductwork are very dirty recommended getting blower wheels cleaned as well as ducts cleaned, also noticed that unit does not have any flood protection in emergency drain pan, recommended adding wet switches to prevent any water damage that may occur due to a clogged drain line, flue pipe looks to be in good condition, inducer motor bearings are starting to go bad, recommended replacing inducer motors, however highly recommended updating systems due to age of equipment. All units and electrical components are functioning properly at this time but can fail at any moment. Evaporator coil is also heavily rusted may start to leak at any point.
10 years parts warranty. 2 years labor warranty( up to 10 years with Homecare).
Performed diagnostic on 15yr old Rheem heat pump with 9yr old carrier air handler, upon arrival customer stated two front rooms are always cold during winter and hot during summer, also stated mast bedroom is way hotter ir cooler then other rooms, living room is always cooler then what tstat is reading,check tasty, hacked to heat mode, upon going in attic founn2.5 ton unit with only 800 cam return with 845 cam supply, unit requires 1000, recommend duct modifications to help balance airflow, explain to customer low airflow nd unit efficiency plays a major roll in comfortability, check filter, evap coil impacted, recommend cleaning, blower wheel impact, recommend cleaning, recommend TE flood protection such as wet switch, recommend high power uv protection to help with organic growth, inspected outdoor unit, recommend cleaning condenser coil, found contractor failing, recommend replacing,explain can fail at any moment, check defrost, pressure and temp split, unit is working at time but
Replace the existing flood light at corner of garage with customer supplied google flood light camera. Mount speakers for surround sound in master bedroom, includes fishing speaker wire in the wall.
Came out to inspect 2 furnaces, gas company has them both shut off at valves and has them both red tagged. Both tags say "bypassing gas at burners". Upon looking at downstairs furnace door it says "bad exchanger" written by someone. This prompted me to do a visual inspection on both furnace heat exchangers. Both appear severely rusted at curves (pictures attached). Could not identify a direct hole on heat exchangers, so decided to run them and test for carbon monoxide. Opened gas valves and used gas detector as well as soap bubbles to test for leaks. Did not find any gas leaks on either furnace. Ran heat on both systems. For both furnaces flames blue at first then when blower comes on the flames do begin to roll out a bit. For main floor supply plenum read 7ppm on CO detector after about 8 minutes. For upstairs plenum read 8ppm on CO detector after only about 6 minutes. Concluded bad heat exchangers on both furnaces. Both systems original to home from 2002. Spoke to customer about opti
Troubleshoot for tripped bedroom circuit. Circuit is slightly overloaded, multiple heat lamps for a lizards cage, only a 15a circuit. Real issue is with the panel, it was replaced by the hoa within the last 12 months, no dual function breakers, no smoke detectors anywhere, no whole home surge protector, no permit was pulled when it was installed. I will be following up with the HOA tomorrow to get more info.
