Customer stated that surf pro was on the property doing a mediation in the basement from previous water damage. When surf pro technician removed the cabinet in the bathroom he ended up breaking off the shut off valve on the cold side inside the bathroom, causing the water to be shut off at the meter and causing more water damage. We installed a new angle shut off on that cold line. We also found out the water heater that there’s multiple shark bite connections and there’s no water heater pan or alarm. We also found a screw inside the inch and a half sewer line behind the refrigerator in the basement. At this time, the customer does not want to proceed on what the other findings on the property. Servpro is responsible for payment on repair.