Responded to service call regarding non-functional garbage disposal and kitchen sink sprayer. Performed inspection confirming disposal was non-operational and sprayer handle was defective. Removed existing disposal per customer request and presented replacement options for both the disposal and sprayer system.
Performed warranty service on Lennox Mendota system, replacing faulty control board and thermostat as per PO 215423-001. Installed new thermostat with Smart Hub, connecting all control wiring to appropriate terminals. System now operational with upgraded controls.
Responded to customer complaint regarding recurring "Control Hardware Error" code 125 on thermostat and efficiency concerns. Diagnosed thermostat malfunction and ordered replacement unit. Adjusted humidification settings to 30% maximum to reduce indoor moisture and prevent window icing. Modified heat pump balance point from 20°F to 35°F to transition to gas furnace operation sooner during cold weather for improved efficiency. Documented damage to outdoor unit coils/fins with photos for future follow-up.
Completed cartridge installation to connect dishwasher per customer's request. Addressed previously serviced loose faucet by inspecting and tightening the assembly. Verified proper functioning of both the dishwasher connection and faucet installation with no leaks observed.
Replaced cartridges in kitchen and bathroom faucets to resolve leaks. Kitchen cartridge was installed immediately while bathroom cartridge has been placed on order. Also assessed garbage disposal connection in preparation for upcoming dishwasher installation scheduled for Friday.
Responded to no heat service call for furnace displaying pressure switch error code 271. Upon arrival, system was operating normally; however, inspection revealed improper exhaust configuration presenting safety concerns. Documented non-compliant venting arrangement with photos in unfinished basement under construction. Advised homeowner of code violations and potential hazards related to exhaust system. Customer will contact for corrective measures.
Responded to kitchen sink clog related to InSinkErator food waste disposer. Cleared blockage using snake method and repositioned saddle valve to top position to improve drainage function and prevent future backups.
Responded to customer concern about overheating 1980s Lennox gas furnace with suspected exhaust flue leakage. Inspection revealed no leakage, only normal rust accumulation on the flue pipe. Conducted electrical testing with EM152 meter, measuring 347V. Performed minor gas pressure adjustment to optimize furnace operation and reduce overheating issue.
Responded to service call for malfunctioning condensate pump that was leaking and failing to properly evacuate water. Diagnosed issue as missing clamp on hoses causing air pressure loss, which prevented proper water extraction. Installed appropriate clamp and sealed connections, successfully eliminating the leak and restoring proper condensate flow.
Responded to service call for broken toilet handle. Inspected toilet, confirmed damaged flush mechanism, and replaced with new Fluidmaster Perfect Fit Universal Toilet Tank Lever in Chrome to restore proper flushing functionality.
Completed diagnostic inspection of basement utility area. Evaluated gas line connections to kitchen stove, dryer, and furnace. Identified leak under kitchen sink and assessed garbage disposal installation requirements. Photos documented the mechanical room layout showing existing HVAC system, ductwork, and gas line configuration for reference during future service calls.
Performed comprehensive evaluation on 25+ year old furnace system. Inspection revealed high resistance in igniter, weakening flame sensor, severely weak blower capacitor, and significant oil leakage from blower motor. Combustion analysis confirmed proper and safe burning operation with heat exchanger integrity intact. Reviewed maintenance options with customer.
Responded to service call for undermount kitchen sink detachment from granite countertop. Inspected mounting hardware which showed significant corrosion on the L-bracket and threaded components. Re-secured double-basin stainless steel sink to countertop using replacement clamps and properly tightened mounting hardware. Completed installation of kitchen faucet.
Performed annual maintenance on 4-year-old furnace. Cleaned condensation drainage line, replaced air filter, inspected heat exchanger and verified carbon monoxide levels within acceptable range. Cleaned flame sensor rod and adjusted gas pressure to manufacturer specifications. Educated homeowner on filter replacement schedule, humidifier water panel maintenance, and proper condensation line cleaning procedures.
Responded to no-cooling complaint on 5-year-old Rheem AC system. Diagnosed failed capacitor (visibly bubbled on top) which prevented fan motor operation. Replaced capacitor, restoring proper system function and cooling. Customer reported neighborhood power fluctuations likely contributed to component failure.
