Responded to emergency call for burst radiator pipes in two locations. Upon arrival, found approximately 6 inches of standing water that had accumulated rapidly. Performed diagnostic assessment confirming freeze-related pipe failure. Coordinated with restoration services for water damage mitigation. Service will continue with pipe repair after the property is sufficiently warmed and affected wall sections are opened for access.
Responded to service call regarding Moen smart shower thermostat malfunction. Customer reported excessive hot water temperature making shower unusable. Diagnosed control panel failure as confirmed by prior Moen technical support. Documented existing HVAC system and electrical panel for reference. Advised customer on replacement options for discontinued unit. Customer is proceeding with ordering new control panel directly from manufacturer.
Responded to no-heat call for Trane XE 80 furnace (10+ years old) that was completely non-operational with house temperature below 45°F. Diagnosed system in lockout condition; replaced faulty limit switch and flame sensor to restore proper operation. Provided customer with information regarding potential replacement options due to unit's age.
Diagnosed a non-functioning furnace (10 years old) with a code 33 error indicating closed limit switches. Inspection revealed a cracked heat exchanger, confirmed visually with inspection mirror. Due to safety concerns with the compromised heat exchanger, system was left non-operational. Provided customer with repair estimates and scheduled follow-up for complete system replacement options.
Performed annual furnace tune-up on FRP unit of undetermined age. Cleaned clogged condensate drain and trap to restore proper drainage. Documented system components with photos, including the Nest thermostat configuration and mounting hardware.
Responded to no heat complaint on aging system (10+ years old) that was short cycling after approximately 5 minutes of operation. Diagnostic testing revealed rust on heat exchanger and combustion analysis with Testo 310 II showed efficiency at 81.0% with 17ppm CO. Replaced dirty filter and advised customer of heat exchanger condition, with customer considering replacement options.
Responded to no-heat call for furnace with multiple component failures. Diagnosed faulty flame sensor as primary issue, along with worn inducer, capacitor, and ignition components. Replaced all defective parts, verified proper system operation, and inspected air filter which was in good condition.
Performed comprehensive tune-up on high efficiency boiler system with indirect tank. Conducted operational inspection including pumps, zone valves, combustion air, and heat exchanger. Cleaned ignitor and increased tank temperature for improved water temperature maintenance. Diagnostic testing confirmed proper operation with supply temperature at 158°F, return at 153°F, and combustion analysis showing CO2 at 9.4% with 87.0% efficiency.
Diagnosed a no heat condition on 13-year-old Lennox furnace that was repeatedly tripping on high limit due to severely restricted airflow from completely plugged filter caused by portable humidifier dust. Replaced filter, restored proper airflow, and furnace stopped limiting out. Visual inspection of heat exchanger revealed heavy heat damage and burners displaying dancing/flashing orange patterns during blower operation, indicating possible heat exchanger breach; scheduled service advisor follow-up for further evaluation.
Responded to second opinion service call for a 1960 boiler with reported CO leak. Upon inspection, confirmed presence of carbon monoxide leaking from boiler jacket and high CO emissions through chimney. Visual examination revealed significant oxidation and deterioration of metal components with flame improperly burning in confined space, validating previous technician's safety concerns. Unit requires replacement due to age and safety hazards.
Inspected customer's secondary Lennox furnace following previous recommendation from technician Ben. Observed rust and water damage in the upper cabinet area, likely from previous AC condensate leak. Performed pressure switch testing and connected drain hose to proper termination point to prevent future moisture issues. Unit is approximately 7-8 years old and currently operational despite visible corrosion.
Successfully installed new AprilAire whole-home humidifier with dedicated water line, shut-off valve, and outdoor sensor. System was fully tested and verified to be functioning correctly. During installation, identified and repaired a gas leak to ensure safe operation of the HVAC system.
Diagnosed 20-year-old water heater with intermittent pilot light failure due to faulty gas valve. Identified leaking temperature/pressure relief valve and confirmed water softener malfunction with hardness test showing 19 grains. Provided customer with replacement options for both the water heater and water softener.
Performed annual tune-up on 8-month-old furnace that was operating normally. Completed preventive maintenance including cleaning flame sensor, checking filter, clearing condensation trap, and verifying proper gas pressure. Advised homeowner to replace air filter every 60-120 days and schedule annual maintenance to ensure continued optimal performance.
Performed complimentary annual tune-up on customer's 1-year-old furnace. Comprehensive inspection revealed system in excellent working condition: strong igniter and flame sensor (cleaned), healthy heat exchanger, proper burners and gas valve operation, correct gas pressure, and clean blower components. Combustion analysis confirmed safe and efficient operation. No issues identified or repairs required.
