Responded to service call for sewer gas odor and water line leak. Upon inspection, identified a cracked toilet flange causing toilet leakage. Accessed ceiling area to inspect plumbing infrastructure and verify extent of water damage. Provided customer with estimate for flange replacement.
Responded to warranty call for newly installed boiler experiencing zone heating issues. Diagnosed air lock in one apartment and a control valve pin stuck halfway closed. Resolved by bleeding air from the system and freeing the control valve pin with lubrication (WD-40). Verified proper heating function in the affected apartment, with no issues reported in other units.
Responded to service call for 4-year-old furnace short cycling with insufficient heat output (unable to exceed 66°F). Diagnostic testing revealed system displaying code 33. Identified dirty filter as root cause, replaced filter and reset system. Unit operated continuously for 30+ minutes following service with proper function restored. Customer advised to monitor and report any recurrence.
Responded to customer concern regarding furnace exhaust smell and respiratory issues. Performed comprehensive inspection of 20-year-old furnace including heat exchanger examination (no cracks or holes found), exhaust venting verification, and filter system check. Identified large floor opening beneath furnace allowing significant cold air infiltration, likely drawing in external diesel exhaust temporarily. Noted minor water leakage on one pipe, but no significant defects requiring shutdown. Provided bath replacement estimate per customer request.
Responded to emergency service call for 18-unit apartment building with no heat. Found boiler actively leaking from cast plates with extensive water damage to surrounding ceiling and structure. Inspection revealed burned wiring inside the unit and catastrophic failure of the system. Documented damage with photos and arranged for service advisor to provide quote for complete boiler replacement due to irreparable condition.
Installed return air grille to complete previous furnace installation, properly sealing the return air opening. Verified proper system operation and ensured all components were correctly mounted and secured.
Disconnected bathroom vanity plumbing per customer request to facilitate contractor renovation. Capped water supply lines and PVC drain pipes after removing faucet fixtures. Left all connection points properly sealed and secured for future reinstallation.
Diagnosed inoperative 2003 Bryant Plus 90 furnace reporting pressure switch error code. Found clogged condensate trap which was cleared, but further investigation revealed leaks in the secondary heat exchanger requiring replacement. After comprehensive system evaluation including ignitor, flame sensor, pressure switch, inducer and blower, scheduled comfort advisor for equipment replacement options.
Replaced defective rubber coupling on furnace PVC vent pipe that was causing water leakage. Installed new PVC coupler to properly connect the previously broken PVC sections, eliminating condensation buildup and resolving the drainage issue.
Responded to no heat issue on 20+ year old furnace. Diagnosed loose mounting bolt on inducer head causing loud vibration. Re-secured the bolt, restoring proper operation and heat function. Customer inquired about equipment replacement options; scheduled follow-up with service advisor.
Successfully completed the installation of a Bradford White 50-gallon natural gas standard vent water heater as a replacement for a malfunctioning 40-gallon unit. All connections were properly fitted with appropriate copper piping and brass valves, and the venting system was correctly installed according to code requirements.
Successfully replaced a 34-year-old leaking 40-gallon natural gas water heater. Removed old unit with active tank and T&P valve leaks. Installed new water heater with proper connections and verified proper operation before completing service.
Inspected Morton water softener system and Pentair water treatment setup in response to customer concerns about water hardness. Performed diagnostics on the water softener control system and confirmed unit is operating properly, contradicting previous assessment from another service provider. No repairs needed as all equipment was found to be functioning within normal parameters.
Successfully completed kitchen sink reconnection service, installing P-trap assembly and connecting drainage system with proper seals. Verified all connections for leaks and confirmed proper function of both basin drains, ensuring optimal water flow and drainage.
Diagnosed and inspected furnace that was shutting down shortly after ignition. Observed yellow/orange flames and excessive heat in burner box. Visual inspection revealed multiple pinholes throughout the secondary heat exchanger and condensate backup due to material deterioration. Documented damage with camera and showed evidence to homeowner. Determined unit required replacement due to compromised heat exchanger integrity. Removed existing furnace and scheduled follow-up with service advisor for replacement options.
