Performed annual maintenance tune-up service on two furnaces. During inspection, identified a dirty filter that was impacting system performance and replaced it with a new one. Completed electrical testing on system components with readings measuring 544V, confirming proper voltage supply to both units.
Replaced induced draft motor on 14-year-old furnace as per scheduled repair. Inspection using NT550 endoscope revealed multiple heat exchanger tube failures with visible corrosion and elevated carbon monoxide levels during combustion analysis, rendering unit unsafe to operate. Homeowners opted for service advisor consultation regarding furnace replacement options.
Diagnosed non-operational furnace with no heat and determined failed inducer motor (not spinning, extremely hot to touch). Power was disconnected to prevent further damage, and homeowner was advised to keep system off. Replacement of draft inducer assembly (PSC motor, 115V, 1/32HP, 2-speed) was completed to restore heat function. Customer informed about Family Rewards program and expressed interest in system replacement options.
Responded to service call regarding a bidet attachment previously reinstalled with new toilet that was dripping from the nozzle. Visual inspection confirmed water leakage from the bidet nozzle connection point. Provided customer with quotation for replacement bidet unit as current one cannot be effectively repaired.
Completed installation of new ADA-compliant toilet with elongated bowl to replace customer's existing unit which had multiple failures including leaking tank-to-bowl gasket and worn fill valve causing continuous running. Installed complete toilet package with wax ring and mounting bolts, connected water supply lines, and ensured proper function of new fixture which provides improved performance while using less water.
Diagnosed and repaired a water leak from bathroom sink that was causing water to accumulate on the floor. Inspection revealed faulty supply line connections to the bidet attachment. Replaced worn braided stainless steel supply lines and properly secured all plumbing connections to resolve the leak issue.
Performed annual furnace tune-up on 4-year-old FRP system. Replaced dirty filter and conducted combustion analysis with UEi C161 analyzer, confirming proper CO2 levels and system temperatures within acceptable parameters.
