We came out today due to the customers foyer fixture hanging by the wires. I went Upstiars and was able to grab the light and cut the wire back along with separate the chain to remove the fixture safely. The customer had a new fixture to be installed so we set up a tall ladder and assembled and installed the customer supplied fixture on an existing box. We also installed the customer supplied light bulbs and tested the fixture. The customer has another fixture to be installed on the high ceiling but a special ladder is needed due to the stairwell.