Upon arrival I met and talked with the customer who showed me the chandelier that they wanted to have changed. They also told me about an issue they were having with their Eco flow back up power system that was not properly charging. The customer decided to mount the crystals for the chandelier themselves and only needed the fixture mount. I successfully took down the old fixture, and after confirming height with the customer, I proceeded in mounting the new one. The install went perfectly, and I cleaned up the area. I then proceeded to call customer service for Eco flow, and after about an hours worth of diagnostic was not able to come to a solution. Eco flow will be reaching out to me in the next couple of business days With more advanced help. Thank you for choosing TE certified. We work hard to give all of our customers a five star experience. Please take the time to fill out the attached survey and or a Google review. It’s the best way to let the office know how I’m performing i