Customer noticed that his shower head is constantly leaking while not in use. After inspection it was discovered that the shower cartridge in master bathroom needs to be replaced in order to get the leaking to stop. It was also noticed that the shower valve is not at the proper depth which required us to have to break some of the tile so that the bonnet nut on the valve could be removed in order to replace cartridge. No warranty on the tile being removed as a result of improper installation. After installing new cartridge water was restored and no leaks are present and the leaking as stopped