I have used this organization a few times over the last 6 years and I don't know why I cant remember that I am paying $149 for a sales call. The technicians are nice and knowledgeable. The technicians informed me I needed a new water heater and that the model I have is wrought with issues and that I should plan to replace it immediately. They also noted that it would not be valuable for me to attempt to repair the unit as it will only continue to fail. The tactics resembled extorsion, "Trust us you need this new massively expensive thing and the sooner the better."