Homeowner had us saw today because the system is not cooling properly. Upon arrival, homeowner informed us that the system is unresponsive and will not cool at all. The system is from 2020 and it is a heat pump. We noticed that there is a lot of biological growth on the inside of the unit. We also noticed that the ECM motor has failed and will need to be replaced. The system still has a warranty until Sept 2025. We checked the outdoor unit and noticed that the 70/5 capacitor is almost out of range and would recommend replacement. We also noticed that the indoor system has no flood protection.