Upon arrival, I was met with the residence of the home and spoke to the customer over the phone. After some communication I was able to identify the area of the home that was not functioning properly according to the customer. They showed me multiple outlets that were not working as well as lights. I explained to the customer that sometimes these diagnostics can be lengthy, but typically they can be done quickly. After their customer agreed to diagnostic that May not be waived, he agreed to proceed with the work. After about five minutes, I was able to locate a receptacle that was working if moved in the proper way, and I found that it was sparking when jostled. I called the customer back and changed the invoice to a receptacle replacement which lowered the cost. Upon an agreeing to fix the receptacle, I went to turn the power off to the circuit and found that there is exposed number eight Romex wire ran loosely along the bottom wall. I brought this up to the customers attention as it