Customer called us out for a whole home mainline blockage. I checked the outside cleanout on arrival and it was full of water. I recommended clearing the line with a cable machine and customer agreed. I ran the cable machine all the way down and felt no resistance. I then checked the street sewer and found a large root ball. I poked at the root ball with a rod until there was enough clearance to drain the line. I then widened the hole as much as possible. I scheduled a sewer supervisor to come out 12/29/25 2-5 P.M..