Andrew got here on Schedule and immediately got down to diagnosing what was broken in the AC for our bedrooms. I swear, the first thing he appeared to do was take the systems pulse. Next he went outside. Then he nodded and said, "I think I know what's wrong." He had most of it fixed quickly (I'll be back in my bed tonight) and made some sound recommendations to head off future problems. TE will be getting my business from here on!