Customer’s neighbor installed a new faucet and waste drain for her, said neighbor did not properly install the pop-up assembly. For some reason it appears he cut the popper rod. I replaced with one from my truck from an another faucet in order to accommodate for the length needed to actuate the stopper and secured together using the provided clip stopper is fully operational after repairs. Customer also has extremely high water pressure and a water heater that is over 10 years old informed customer of the urgency she did not wish to repair either issue at this time.