My Technician’s name is Gavin Torres. He provided me with several (no pressure to buy) options. The initial visit was no cost. He patiently listened and informed me that I needed a new water heater. After he left I call another company who send their technician to assess and he too informed me that I needed a new water heater but his information came at a cost. When you’re confident about your profession it will manifest itself in many ways. Customer service and customer satisfaction is everything. Thank you Gavin. TE Certified will leave you satisfied. ✅