I arrived to the property and the customer had a backed up main sewer. I ran a camera inspection to the outdoor clean out. I found a broken section of piping in the yard and an open sewer line with no cleanout cap on top of it in the middle of the yard as well. I discussed with the customer how we would need to do a spot repair on the sewer and then also said how we would put a cap on the random sewer line in the yard. They initially signed off and had to schedule to do the work Wednesday and paid the third deposit then canceled immediately. The estimate will be good for 30 days.