Everything about our experience with TE Certified was top notch. Our hot water heater went out and I wrote my request at 10 pm. Within minutes I got a response and easily got an appointment. When I called the next morning to see if we could get an appointment that day, we were immediately escalated and sent frequent text messages with exact info on when the technician would arrive. Then we were even sent a bio and photo of our tech, whose name is Paris. We were concerned that we were going to have to buy a new hot water heater. But Paris trouble shooted and spent most of the day getting the replacement part and ensuring that everything was working properly again. For years I’ve written about customer service for national magazines, and my husband and I agreed that this was hands down one of our best experiences ever!
