Upon arrival, customer not notified me that the two ceiling fans located in their master bedroom are not operating as intended. The customer tried using the remote which is tied to the fan and it is not working. We will go through and conduct a diagnosis to determine where power has been lost and if there is a simple solution, we will provide it at no additional cost if we need to replace a wire on the circuit or switch or any other piece of equipment, we will provide an estimate for the customer to do so at that point.