No heat basement. Upon arrival thermostat was blank and furnace did not have low voltage power. Discovered condensate pump to be unplugged and full of water. Upon plugging it emptied causing system to turn on. Once system was on thermostat was still blank however heat was running. Upon inspection found cracked heat exchanger, play in blower motor, weak capacitor, minimal flood protection. Heat exchanger is not available locally and must be ordered from factory. Estimated 5 day lead time once ordered. Customer getting quote to replace system today as well.