Customer called us out for a clogged toilet in the master bathroom. The toilet was 27 years old. I tested the toilet on arrival and it backed up immediately. I ran water in the sink to see if it was a mainline blockage, it was not. I recommended either replacing the toilet due to the age, or clearing it with a closet auger. Customer choose to have the toilet cleared. I ran the closet auger and had significant trouble until I pulled out a hand towel from the toilet. After that the toilet worked well. I cleaned up and tested the toilet throughly. I disposed of the towel for the customer. Customer was happy. Customers water heater was 14 years old and had signs of leaks on the tank. Customer did not want to have it looked at today.