Tech arrived to no cooling call for entire home. System is approximately 4 years old, zoned and located in basement crawlspace. Customer had expressed that the system had froze recently. Tech turned on both thermostats and watched operations. Full system came on. Slight amount of water in flood pan. System does not have a bypass damper and is missing an 8 inch return which is connected to main entryway. Condensate pump safety is bypassed and no secondary safety. Airflow settings in system were in default (low). Evap coil and blower wheel are dirty. There is no room to add a bypass damper on system in its current condition. Checked outdoor unit. Heat pump is in fair condition and has a dirty coil, along with a slightly failed capacitor (42/5-45/5). Refrigerant pressures on system show low airflow. Brought recommendations to customer. Customer agreed to forgo repairs today and speak to an install supervisor concerning potential system replacement. Thank you for letting TE Certified s