Upon arrival, customer notified me that inside of their pantry they have a quad outlet that will not operate the microwave or the toaster oven. Customer stated that he will plug the microwave in try to utilize it and after a bit, it will trip the breaker. Customer also mentioned in their upstairs bathroom that the outlet in that location is also doing the same thing. Whenever we’re using a hairdryer or any type of a load that causes the circuit breaker to trip. After conducting our diagnosis, we determined that the receptacle on the left side in the pantry is overheating and has burned the terminal screw on the device. The customer is utilizing a toaster and a microwave at this location. The wiring is rated for 20 A so we will give the customer an option to have 20 amp devices install installed at this location. We will also fix the tap to ensure that all connections are made proper.