I arrived to the customers home and he has been experiencing backups since he moved in a few years ago. It was diagnosed by one of our technicians that he had tree roots growing in at his sewer tap, which he chose to go with another company for a Band-Aid jetting solution. Today we were called out because there’s discoloration around the wood floors and he suspects there to be an issue under the slab of his home. For this reasoning, I pulled the whole bathroom toilet and ran a camera inspection all the way up to the county tap, but was unsuccessful in finding any obstructed areas of piping. There was a small root hair at the county tap, but he was not interested in having that issue addressed. I used a moisture meter and was able to find moisture in the surrounding areas of the master bathroom toilet, which is unrelated to the discoloration. I also found water pooling under his living area, which runs alongside the sewer main exiting the home. As of now, I was unable to make any diagno