Homeowners complaint was that upstairs was getting to hot and downstairs would not get up to temperature, upon arrival upstairs was 80 degrees, found that zone damper was stuck in the open position, spoke with customer about issue, went to supply house to get part, came back to replace AprilAire damper motor, tested system operation, opened and closed damper, damper is functioning properly at this time, also preformed homecare fall service, checked amp draw of heat strips, compressor, blower motor as well as outdoor fan motor, checked all capacitors, flushed water down drain line, tested condensation pump, Freon levels look good in both heat mode as well as AC mode, all units and electrical components working properly at this time, recommended TE flood protection as well as UV protection for system.