This all started when I called GA Power about a potential issue with the power line coming from the street to my house; it was hanging low and I thought it might become a hazard. This issue happened back in March with the multiple heavy storms that came through over a weekend. There was a power outage, but it was restored a few hours later. The next day, I saw my power line hanging low but didn't think it was a problem since my power was on. I put it on my "to-do" list to call GA Power, but didn’t call them immediately as it didn't seem to be an issue. A few weeks later, I finally called GA Power on a Monday morning asking them to check out my line as it was hanging low. That afternoon, a GA Power truck was at my home removing my power connection. I was told that the damage to my power line was a fire hazard and that they would not reconnect me until I had an electrician address the problem and bring my house up to code. In the 27 years in my house, I’ve never had an electrical problem and had no idea of who to call. Luckily, my neighbor referred me to TE Certified. It was 7:00PM by the time I called, their after hours call center confirmed that they would have a certified electrician at my house by 8:00am the next morning. Wilson Hernandez showed up ready to work. I reviewed what happened and he surveyed the damage. He quickly developed several options of how to proceed. He sat with me for over three hours with my insurance company explaining the circumstances of what had happened and what was required to bring my house up to code. He was very patient with my many questions and responded to my insurances company’s many demands for clarifications. He fielded issues that my other venders caused. He made me feel that everything would be addressed properly and I didn’t have to worry about the little details. He had it all under control. If I ever have another project like that again, I will definitely ask for him to be the project manager!
