We received several estimates from different companies to replace our water pump… some even charging less than TE Certified. However, we went with TE because when Ben came out he provided a detail estimate and review and gave a couple of options. He did not up-sale much and was pretty straightforward. On the day of service, Ben was prompt, professional, and polite. He installed our new water heater without delay. This is our second time using TE Certified- we used them for some electrical work in the past and the gentleman that came out then was just as professional and polite.