Home care sign up. Came out due to water in the emergency drain pan on the main floor unit. Tested all drain lines and condensate pump. System is draining properly into the pump and the pump is also draining to the exterior of home. Took video of water coming out the drain line outside by the outdoor unit. There were leftover shop towels in the auxiliary pan that were still completely soaking wet on arrival. I vacuumed the water out with the shop vac ran system for over 45 minutes. Water did not start piling up again and pump went off 2 to 3 times during this run time. The system is heating and draining properly more than likely was the excess water underneath the system that could not be vacuumed out last visit. It is not warm enough for that water to evaporate. The unit is in a closet in the garage. Customer stated he will keep an eye on it now that the shop towels are out and would call us back if too much water develops in the pan.