Today we came out due to system not heating. Upon arrival, our customer stated she believed it was the thermostat. Thermostat was glitching each time I pushed a button on it. We walked into the attic where unit is located and it was trying to heat. However, as soon as flames were ignited, flames would cutout almost immediately. The flame sensor had carbon build up preventing it from sensing the flame. We cleaned it off and system fired up with no issues. After going over all findings and options, customer has agreed to move forward with changing out the thermostat, cleaning the blower wheel, and signing up for the home care plan. All work has being completed and system is operational at time of departure. It was a pleasure to meet you today and I hope you have a great week! Let’s hope for a much better Falcons season and RISE UP!