We had an ongoing electrical issue that far exceeded anything I could do. I booked an appointment with TE Certified and within minutes, I had a day, time, and the name of a technician that would be coming to my home. Ron Oliver (and also Evan) arrived exactly when he said he would, which made it much easier for me to make sure someone was home. Upon seeing the issue, he was able to quickly diagnose the problem and go over several ways to approach fixing it. At all times he kept me involved in the process, from showing me why it was happening, to showing me exactly how he was going to fix it. He never spoke down to me, but rather as a peer. He went over all the options of what could be done and brought issues to my attention that I was not aware of. At no point did I feel like he was trying to upsell me. Once we agreed on the repairs (again, I never felt pressured), Ron and Evan got to work. They were professional through and through and after all the repairs were done, Ron walked me through each aspect and addressed any questions I had. I will 100% reach out to TE Certified for any of my electrician needs in the future.
