Main level not getting air due to a bad motor damper. Damper will need to be replaced in order to have air going to the main level. Gave other option to leave the main level damper opened all the time. Customer opted to leave damper opened. Signed up customer for home care maintenance program. No in line switch installed to prevent water in the drain pan, in case of drain line get clogged. System is newer (2 years old) and working properly at this visit.