Customer had a soft blockage in the toilet downstairs will never flush in the toilet water would not drain all the way, so I gave the option to snake the toilet and after I ran the snake, I was able to break up the toilet tissue that was sitting in the toilet and after testing the toilet was flushing normally I let the customer know what that type of toilet. It is prone to blockages in the toilet more often so if the issue keep happening, I recommend replacing the toilet to avoid soft blockages in the toilet.