I feel that the service received was good. However I felt that this particular service incident should have been resolved and recognized during my initial visit last year. I felt that this service appointment could have been resolved the first time back around July 2023 and again when I had my last service appointment review in January 2024. Only to experience just a few months later when the weather got warmer again we were told we have a large leak which I found should have been discovered less than 7 months ago which now is costing me more money. This is my opinion I could be mistaken but just how I truly feel . The service received was very good timely and efficient however spending over 3 grand in less then 7 months for a unit that’s less than 3 years old I just couldn’t understand. I feel good customer service is evaluating the service experience to determine whether the problem that occurred could have been missed by the prior technician? Maybe consider the time frame the customer could be right. I hope after replacing Athena damage part that I will receive satisfaction of my unit performance.
