-Performed CMA full service on one split system and one rooftop package system. -Split system had previous diagnosis provided for heat not working 10/18/23. System does not operate properly in heat mode. Thermostat currently set to 50 degrees. Observed severe buildup of debris on auxiliary heat strips. Heat strips should be removed and cleaned to safely operate. Actual time and material to be billed upon approval. Recommend installation of EZ Trap to properly service air handler drain lines. Provided estimate $138.80. Outdoor fan capacitor tested weak. Recommend replacement of capacitor. Provided estimate $198.14. -Ceiling grid near air handler poorly supported and damaged prior to service.