It took forever to get the appointment actually set up and then an extra 2-3 weeks added after they had to reschedule before they actually come out. They didn't do well with clean up, as my team had to come in and deck scrub and re-mop the floors the next day and there are black grease splatters ALL over the back of my building. Mariah Hubert and Casey Crafton have done well as far as communication on the hood cleaning side, but overall the experience has not been great. As far as the grease traps, communications are just not there; I have tried to get with someone to get my grease traps set up to be cleaned over a week ago (mind you tyhe were emptied in September) and still haven't heard back. We will no longer be using the hood cleaning service as we are going to be moving to an automated system. I have used Nelbud in the past with other companies, which is why I suggested and contracted Nelbud for my restaurant. I am truly disappointed in the overall experience and don't know that I would suggest or use in future endeavors. If you have questions, you can reach me Regards
