As always, the job was done, and I have no critique on the cleanliness of the hood or exhaust. However, the scheduled date/time of service was October 9th at 8pm. The Nelbud techs showed up on October 2nd, at 9:30pm without contacting anyone in regard to rescheduling. After the job was complete, the techs left the gas valve for the stove off, and the power to the convection oven was left off as well. In the past, they have always turned everything back on and made sure everything was up and working before leaving. At 6am on October 3rd, I was called by the kitchen staff, as they were unable to start breakfast service for the assisted living facility residents. I had to go into the kitchen and turn everything back on for them. I emailed PeggySue Acopiado who scheduled the service to see what in the heck happened, and never received a response. We have no problem with rescheduling for earlier dates, but we need to be notified, make arrangements for staff to be present, and have someone there to test everything out when Nelbud leaves. The only staff on site when Nelbud showed up was a single night nurse, and she needs to be available for resident emergencies, she legally cannot leave the nursing station, but was forced to accommodate the unexpected service.
