There were several issues with this most recent service. 1. After the service was completed and we reviewed the pictures, videos, audio notes and inspected the hood. We noticed that there were several filters that were not cleaned very well. Pictures were provided to our regional coordinator. No response yet. 2. There was also an audio note from the technicians that stated the exterior fan was not able to be cleaned due to safety concerns and issues, but no further explanation was given. We reached out to our regional coordinator to request these concerns and issues be explained. No response yet. 3. Sales tax was also added to the invoice, but in an odd amount that does not reflect the total invoice. I reached out to ar@nelbud and asked for an explanation and provided our tax exemption certificate so the taxes can be removed and a new invoice can be produced. No response yet.
